Welcome to OTIS Shark Store – where quality, trust, and customer satisfaction come first.

We are more than just an online store. At OTIS Shark Store, every product we offer is carefully selected, quality-checked, and backed by our commitment to deliver only the best shopping experience to our customers worldwide.

Our Mission

Our mission is simple: to provide authentic, high-quality products with reliable shipping and excellent customer service. We believe that shopping online should be safe, transparent, and worry-free — and that’s exactly what we deliver.

Why Choose OTIS Shark Store?

✅ Quality Assurance: Every product undergoes strict quality control before being shipped.

✅ Trusted Shipping Partners: We work only with reputable carriers to ensure secure and timely delivery.

✅ Customer-First Policy: From fast support to hassle-free returns, we always put our customers first.

✅ Global Reach: Serving customers worldwide with the same dedication, no matter where you are.

Our Commitment to You

At OTIS Shark Store, we understand that shopping online requires trust. That’s why we stand behind every order with our 100% satisfaction guarantee. If your purchase does not meet expectations, our support team is here 24/7 to make it right.

Because to us, every order is not just a transaction — it’s a promise.

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are usually processed within 24–48 business hours. Delivery typically takes 3–7 business days, depending on your location.

2. How can I track my order?

Once your order is shipped, we will send you a tracking number via email, so you can monitor your package in real time.

3. What if my order arrives damaged or is missing items?

No worries! If your order is damaged, defective, or incomplete, simply contact us within 7 days of receiving your package, and we will arrange a replacement or full refund.

4. Can I return or exchange an item?

Yes. We accept returns within 30 days of delivery, provided the item is unused, in original condition, and with proof of purchase. Please check our Return & Refund Policy for full details.

5. Are your products authentic?

Absolutely. Every product at OTIS Shark Store is carefully sourced, inspected, and quality-checked before shipping. We never compromise on quality.

Contact Information

For any questions regarding your order, shipping, or returns, please contact us:

📧 Email: support@otissharkstore.com

🏢 Address: OTIS Shark Store – Head Office, Ho Chi Minh City, Vietnam

🌐 Social Media: Facebook | Instagram | TikTok

⏰ Support Hours: 24/7 via email

✨ At OTIS Shark Store, every order is our promise to deliver quality, care, and trust. Thank you for choosing us — we look forward to serving you again. ✨